Support
Need help with Invoixy? Email support@invoixy.com.
What to include
- The email address you use to sign in to Invoixy.
- Whether you're using the iPhone app or the web app, and your iPhone model and iOS version if it's the app.
- What you were doing, what you expected, and what happened instead — including the exact wording of any error message.
- The invoice number, if your question is about a specific invoice. A screenshot helps.
Frequently asked questions
How do I restore a purchase?
Open Invoixy, tap More, then Account, and tap "Restore Purchases." Apple will verify your App Store account and unlock the app if you've already bought it — no need to pay again.
How do I export my data?
In the app, go to More → Account and, under Export, tap "Export Invoices" or "Export Clients". Exports are CSV files you can open in any spreadsheet. If you can't use the app, email support@invoixy.com from the email address you sign in with and we'll help.
How do I delete my account?
In the iPhone app, go to More → Account → Delete Account and confirm. If you can't use the app, email support@invoixy.com from the email address you sign in with. See Delete your Invoixy account for what's deleted and what's kept.
Can I cancel account deletion?
Yes. After you delete your account, you have 30 days to cancel: sign back in and tap Cancel Deletion. After that, the deletion becomes permanent.
How does the free plan work?
Every account gets 3 invoices/month free, with 1 business. Unlocking Invoixy for $39.99 one-time removes the invoice and business limits and the Invoixy footer, and puts your logo on every invoice — no subscription. See Pricing.
Does Invoixy process my customers' payments?
No. Invoixy is a direct-payment app: it never processes, holds or moves money. Your customers pay you directly — by bank transfer, or through a payment link or account you add under More → Business profile → Payment methods — and the payment goes straight to you.
How do I mark an invoice as paid?
Payments are recorded by you, not detected automatically. When a customer pays you, open the invoice and tap Record Payment, then enter the amount and how they paid. Partial payments are fine — record each one as it arrives.
How do I send an invoice to my customer?
In the iPhone app, open the invoice and tap Share to send its PDF by email, Messages or any other app on your phone.
Is my payment information stored by Invoixy?
No. Your Invoixy purchase is handled entirely by Apple through the App Store. Invoixy never sees or stores your card details.
How do I contact support?
Email support@invoixy.com. Include the email address you sign in with.